At Wema Bank, we aim to satisfy and, whenever possible, exceed our customers’ expectations, by providing a delightful and memorable service experience.

Your satisfaction is our priority, as we aim to:

·          Serve you in a courteous, professional and timely manner

·          Provide you with friendly and helpful service at all times

·          Conduct business with you in a clean, neat and conducive environment

·          Provide you with a range of products and services, and assist you to make the right choices that meet your needs

You can be assured of our commitment to serve you better. We shall always endeavour to:

·          Respond promptly to any service complaint(s) you may have and promise to address the root cause

·          Always communicate accurate product and service information.

·          Acknowledge all correspondences from you and provide prompt feedback, as appropriate

·          Always seek innovative avenues to address your needs

In return, we ask that you help us maintain our standards to serve you better by using our Customer Feedback facility.

You may also contact us on 014613146-7 or email: cic@wemabank.com.