| 1 |
Parking Lot
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| 2 |
Security Men Conduct
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| 3 |
Premises and Banking Hall
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| 4 |
Staff Appearance and Attitude
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| 5 |
Communication with Customer
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| 6 |
Turnaround Time (Time Taken to Serve You)
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| 7 |
Understanding and Satisfying Your Needs
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| 8 |
General knowledge of Staff on Products
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| 9 |
Accuracy of Your Transaction e.g. No Cash Shortage
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| 10 |
Delivery and Regularity of Statement of Account and Advices
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| 11 |
Overall Satisfaction as a Customer
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