To give every customer a delightful and memorable service experience.
To be the financial institution of choice in service delivery and superior returns
Our Core Values
- Synergy is a key facet of business success...it creates new untapped alternatives; it recognises, values and exploits the mental, emotional and psychological differences between team members
- The ultimate outcome of Teamwork in a Service Organisation, like ours, is a Satisfied Customer.
- Nothing impedes an organisation faster than...people who believe that the way they worked yesterday is the best way to work tomorrow or staff who exhibit an unfortunate “Not-Invented-Here” syndrome
- Fostering Innovative ways of meeting our customers' dynamic needs is imperative to keeping and attracting new customers for today and tomorrow
- Respect for ourselves guides our morals
- Respect for colleagues guides our manners
- Respect for customers guides our service delivery
- At Wema Bank, Mutual Respect is our guide to serving all customers – internal and external.
- Experience can accomplish a lot but true professionalism and exceptional service delivery will bolster customer satisfaction.
- At Wema Bank, we breed Professionals who strive valiantly to deliver a delightful and memorable service experience.
- Peak performers are never satisfied...beyond merely winning over the next customer that walks into the organisation, they perceive the lifetime value of each new customer. Furthermore, they have a long-range perspective that inspires commitment and action.