Mission Vision & Core Values

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Our Mission

To give every customer a delightful and memorable service experience.

Our Vision

To be the financial institution of choice in service delivery and superior returns

Our Core Values


  • Synergy is a key facet of business success...it creates new untapped alternatives; it recognises, values and exploits the mental, emotional and psychological differences between team members
  • The ultimate outcome of Teamwork in a Service Organisation, like ours, is a Satisfied Customer.


  • Nothing impedes an organisation faster than...people who believe that the way they worked yesterday is the best way to work tomorrow or staff who exhibit an unfortunate “Not-Invented-Here” syndrome
  • Fostering Innovative ways of meeting our customers' dynamic needs is imperative to keeping and attracting new customers for today and tomorrow

Mutual Respect

  • Respect for ourselves guides our morals
  • Respect for colleagues guides our manners
  • Respect for customers guides our service delivery
  • At Wema Bank, Mutual Respect is our guide to serving all customers – internal and external.


  • Experience can accomplish a lot but true professionalism and exceptional service delivery will bolster customer satisfaction.
  • At Wema Bank, we breed Professionals who strive valiantly to deliver a delightful and memorable service experience.

Performance Driven

  • Peak performers are never satisfied...beyond merely winning over the next customer that walks into the organisation, they perceive the lifetime value of each new customer. Furthermore, they have a long-range perspective that inspires commitment and action.
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October 21, 2016