If you think your card or banking details have been compromised in any manner, stolen or lost; immediately inform us by calling our dedicated Fraud Desk on 012779836-7 or by sending an email to firstname.lastname@example.org We are always checking for any suspicious activity on your account, so you may get a call from our Fraud Desk to confirm a recent transaction. We may sometimes delay or decline transactions that are out of character for you, or even block your account until we can confirm that you are making the transaction. Keep your contact details up to date so we can get in contact quickly to minimize any inconvenience. If we do call, we’ll never ask for your token passcodes (OTP), passwords, PIN, card details or sensitive account information. If you get a call, voicemail or a text from someone claiming to be from our Fraud Desk and you think it’s suspicious, call us back using the number from our website.
If your debit or credit card has been lost or stolen, call our Fraud Desk or Purple Connect or log on to report it immediately.
The Wema Card Control feature is a ground breaking feature that allows customers manage/control the usage of his/her card. This feature allows the customer the luxury of enabling or disabling his/her card at will via the WemaOnline, WemaMobile Banking Suite app or SMS. The Card Control features allow a customer to:
*By default, Web transactions are disallowed. Customers are expected to enable this using the WemaOnline, WemaMobile Banking Suite or via SMS ** By default, all customers' cards are enabled for use only in Nigeria To find step by step information on how to use, click links below:
Download Wema Card Control Settings - Using WemaMobile
Download Wema Card Control - Using SMS Settings
Click Here to watch Wema Card Control - 'How To' Video