‘Phishing’ is where fraudsters send you emails or texts, often appearing to be from your bank, asking you to reply with your security information or click on a link, where they can then access your details. Fraudsters may tell you to update your BVN by sending your security information. Malware Other emails and texts trick you into downloading malicious software (malware) that helps fraudsters get hold of your account details and your money. The messages may look legitimate and will try to trick you into clicking a link, downloading something or opening an attachment.
- Never log in to Online Banking through a link in an email. Either type the address into your browser or use your bookmarks.
- Only use official Mobile Banking apps, e.g. WemaMobile Banking Suite and only download apps from an official app store.
- Be wary of opening attachments or links in emails or texts that you weren’t expecting or are unsure about.
- Never share any security information in response to an email or text or on a site accessed via a link in an email or text
- Banks will never call you and ask you to transfer money to a new account, so ignore such calls. Ensure we have your latest mobile number so we can contact you if we spot unusual or suspicious activity on your account. E-mails and calls from Wema Bank
We may e-mail or call you to confirm a transaction from time to time, but we’ll…
- Never email or text you a link that takes you straight to the Online Banking log-in page.
- Never email or text you asking you to verify your account or security details.
- Never email, text or call to ask you for your card details, password, PINs, or OTP codes.
- Never text you asking you to confirm a recent transaction (we may e-mail or call).
- Never call you to tell you how to respond to a confirmation text message.