Wema Bank plc, Nigeria most resilient and longest surviving indigenous bank launched a state-of-the-art interactive Contact Centre called PURPLE CONNECT to serve as its hub for inbound and outbound communication to its customers. The Contact Centre, which will run 24/7 is equipped with state-of-the-art facilities and manned by well-trained personnel.
Speaking at the launch event, Segun Oloketuyi, Managing Director, Wema Bank, said the contact centre was a positive indication of the Bank’s continuing commitment to satisfying its customers at all times. He further added that innovation was at the very centre of the bank’s activities and the Contact Centre launch was a reflection of the Bank’s Purple Line philosophy to nurture and deepen its relationship with all stakeholders and always ensure a delightful experience for anyone who comes in contact with the Wema brand.
Oloketuyi also announced that the bank sought to complete its Central Processing Centre in the nearest future which would ensure a properly centralised operations centre for the bank. “We have invested in our people and encourage them to think ‘outside the box’ in order to deliver innovative thinking and come up with products and services that are revolutionary, meet the need of our clients while staying within the confines of the regulations that govern our industry,” he added.
Purple Connect, the Wema Bank Contact centre, can be accessed via the following channels; Phone, sms, email, social media and the bank’s newly redeveloped website, www.wemabank.com
Purple Connect (Contact Centre)
TELEPHONE: +234-803-900-3700; +234-01-277-7700-9
LIVE CHAT: http://chat.wemabank.com/iroot3