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Frequently Asked Questions (FAQ’s)- Prospective Customers

Where are Wema Branches located?
We currently have 151 branches spread all over the federation. Please click here for the location of our branches.

Are your branches on-line?
 Yes, all our branches are connected on-line real time.

How can I open an account with Wema Bank?
Please visit any of our branches and discuss with the customer service team leader who will assist you in opening an account.

How long does it take to open an account with Wema Bank?
Immediately, if documentation is complete. Please click here for our account opening documentation requirements.

What are the different kinds of accounts (naira denominated) I can open with Wema?
Current account, Savings account, Wema Treasure Account, Wema Target Savings Account etc. Please click here for full description of all our accounts.

Can I operate my account from any Wema Bank branch?
Yes, you can operate your account from any Wema Bank branch.

What are the charges on current account?
Commission on turnover, which is currently charged at the rate of N5 per thousand. You would also be charged should your account be in debit.

            What are your rates on fixed Deposits?
           
Our rates vary with the volume and the tenor of the fund placed.   However, you may contact any of our branches for more 
            information.

Can I operate my Wema Bank account in foreign currency?
Yes, by opening and operating a domiciliary account.

What e-banking products do you provide?
We have wema-link, telephone banking, virtual airtime etc. Please click herefor a full description of all our e-banking products.

Can I operate an account or access my balance through the internet?
Yes. However, you would first need to subscribe to our Wema-link service.

Can I pay a cheque into my savings account?
Yes, you can pay cheques into savings account. However, you must have provided acceptable references on the account.

Which of your branches offer weekend banking services?
Please clickherefor a list of our branches offering weekend services.

What are your operating hours?
Our operating hours are between 8a.m to 4.00pm, Mondays to Fridays and on Saturdays (10a.m to 2p.m).


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