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FAQ's > Existing Customer
Where can I obtain traveler’s cheque at Wema Bank?
TC can be obtained from any of our branches nationwide.
How do I buy foreign exchange for trade transaction?
Please discuss your requirements with your Branch Manager, who would provide appropriate guidance. Alternatively, you may directly contact the International Operations Department at our Head Office. Please ask for Mr. Wale Farodoye on telephone number 01- 2711229 or 08025014757, or Mr. Tajudeen Jimoh on telephone number 01- 8910117 or 07025681626.
Can I transfer funds abroad from my naira account?
Yes, it is possible through our international operations department for eligible transactions such as school fees and medicals.
Can I receive foreign currency payments directly into my naira account?
Yes. Please discuss your requirements with your Branch Manager, who would provide appropriate guidance. Alternatively, you may directly contact the International Operations Department at our Head Office. Please ask for Mr. Wale Farodoye on telephone number 01- 2711229 or 08025014757, or Mr. Tajudeen Jimoh on telephone number 01- 8910117 or 07025681626.
Can I use a current account opened with Wema to act as a referee for a customer opening a current account with another bank?
Yes, you can use your current account with Wema Bank to act as a reference for any customer opening a current account in another bank if your account has been satisfactorily operated for a minimum of six months. Please note that you should only act as a referee for someone that you know well.
What should I do if I lose my cheque book?
The loss of cheque book should be reported immediately to the branch where your account is domiciled for further information on course of action to take.
Can I open multiple accounts within a branch?
Yes, you can.
What do I do if I lose my savings booklet or ID card?
The loss should be reported immediately to the branch where the account is domiciled.
Can Wema provide me with a reference letter to other institutions?
Yes, as long as you have satisfactorily operated with the bank for at least six months.
Who do I contact for enquiries?
Contact the customer service unit in any of our branches.
How do I collect my statement of account?
Statements of accounts are sent out monthly to customers but can also be provided on request at the customer service unit at your branch.
How do I know if I have returned cheques?
The officer in charge of your account will contact you and you may contact the Customer Service Officer in the branch where your account is domiciled.
Can I check Wema site on my phone?
Yes. Our site has been designed to know if you are accessing from a phone. Once it detects that you are checking the site from a phone, it switches to mobile version of the site.
Must my phone have internet?
Your phone should be GPRS enabled. It must have been configured to access the internet by your service provider. Please see your service provider for this.
What types of phones are likely to work with the mobile version of your site?
The following phones are supported: Alcatel One touch 735, Motorola c350 V3, Nokia 5100, Nokia 6230i, Nokia 6310i, Nokia 660, Nokia 6670, Nokia 7210, Sagem MY-X5, Samsung E390, Samsung X480, Samsung X510, Siemens CL75, Siemens S55, Sony Ericsson K700, Sony Ericsson T610, Sony Ericsson T630, Blackberry 8100, 8310, 8800, Bold
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