Wema Bank PLC

Customer Care

Where is Wema bank situated?

We currently have 154 branches in Nigeria. Please click here for information on the closest branch nearest to you.

Are your branches on-line?

Yes all our branches are connected on-line real time.

What do I require to open an account with Wema bank?

You would need a form of identification, two passport photographs and utility bill.

How long does it take to open an account with Wema bank?

Immediately, if documentation is complete. Please click here for our account opening documentation requirements.

What are the different types of accounts that I can open with Wema?

You may wish to open a Current account, Savings account, Fixed Deposit account, Domiciliary account, Wema Treasure Account, Wema Target Savings Account, etc.

Can I operate my account from any Wema branch?

Yes, you can operate your account from any Wema Bank branch.

What are the charges on current account?

A current account attracts Commission on Turnover (COT). You would also be charged should your account go into debit.

Can I operate my Wema bank account in foreign currency?

Yes, you may open a domiciliary account in any of these currencies: GBP, USD, EUR.

What e-banking products are available in the bank?

We have wema-link, telephone banking, virtual airtime etc. Please click here for a full description of all our e-banking products

Can I operate an account or access my balance through the internet?

Yes. However, you would first need to subscribe to our Wema-link service.

Can I pay a cheque into my savings account?

Yes, you can pay cheques into savings account. However, you must have provided acceptable references on the account.

What are your operating hours?

Our banking service hours are between 8.00am and 4.00pm, Mondays to Fridays and 10.00am to 2.00pm on Saturdays (in selected branches). We can also be contacted on +234-1-4613146 to 7 between the hours of 8.00am and 5.30pm, Mondays to Fridays or via email: cic@wemabank.com.

Can I transfer funds abroad from my naira account?

Yes, it is possible to transfer funds through our trade services department for eligible transactions such as school fees and medicals

Can I receive foreign currency payments directly into my naira account?

Yes. Please discuss your requirements with a Relationship Officer, who would provide appropriate guidance, in any of our branches.

Can I use any account opened with Wema to act as a referee for a customer opening a current account with another bank?

You may use your current account with Wema Bank to act as a referee for any customer opening a current account in another bank if your current account has been satisfactorily operated for a minimum of six months. Please note that you should only act as a referee for someone that is well known to you.

What should I do if I lose my chequebook?

The loss of cheque book should be reported immediately to the branch where your account is domiciled for further information on course of action to take.

Can I open multiple accounts within a branch?

Yes, you can.

What do I do if I lose my savings booklet or ID card?

The loss should be reported immediately to the branch where the account is domiciled.

Can Wema bank provide me with a reference letter to other institutions?

Yes, as long as you have satisfactorily operated your account with the bank for at least six months.

Who do I contact for enquiries?

You may contact our customer interaction centre on +234-1-4613146 to 7 or send an email to cic@wemabank.com. Our Customer Care Officers are also available to assist you in any of our branches.

How do I collect my statement of account?

Statements of accounts are sent out monthly to customers but can also be provided on request at the customer care unit in any of our branches.

How do I know if I have returned cheques?

The relationship officer in charge of your account will contact you if you have returned cheques. You may also make enquiries by contacting the customer care officer in your branch, the customer interaction centre on +234-1-4613146 to 7 or sending an email to cic@wemabank.com.

How do I use my wema mobile?

Please visit any of our branches or contact our customer interaction centre on +234-1-4613146 to 7 or cic@wemabank.com to obtain this information.

How do I operate Cash-On-Go?

Please visit any of our branches or contact our customer interaction centre on 234-1-4613146-7 or cic@wemabank.com to obtain this information.

WEMA Online

Market Share Price

Quote as at: 21/02/2012
Share Price: 0.5
Volume Traded: 2938897

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