Customer Care
We currently have about 130 branches and service stations in Nigeria.
Yes, all our branches are interconnected on-line, real-time.
You would need a form of identification, two passport photographs and a valid utility bill.
However, you may open our bespoke moment account with less restrictions on the account opening requirements
Immediately, if all documentation is complete and verifiable. Please visit our retail banking section of the website for our account opening documentation requirements or visit a branch closest to you
You may wish to open a Current Account, Savings Account, Moment Account, Fixed Deposit Account, Domiciliary Account, Wema Treasure Account, Wema Target Savings Account, etc. Please visit the RETAIL SECTION of our website for full descriptions of all our accounts.
Yes, you can operate your account without any restrictions and from any Wema Bank branch nationwide.
Do note that our e-banking products, WemaMobile and WemaOnline, give you the flexibility of operating your accounts from the comfort of anywhere you may be, anytime of the day.
A current account attracts Commission on Turnover (COT). You would also be charged, should your account go into debit
Yes, you may open a domiciliary account in any of these currencies: GBP, USD, EUR.
We have WemaMobile, Wema Online Internet Banking Suite, Wema-Pay, Telephone Banking, iTransfer - our Online Funds Transfer service, Virtual Airtime etc. Please visit the e-banking section of the site for a full description of all our e-banking products.
Yes. However, you will first need to subscribe to our Wema Online service here. You will also require a web browser.
Yes, you can pay cheques into a savings account. However, you must have provided acceptable references on the account, as you would for a current account.
Our banking service hours are between 8.00 a.m. and 4.00 p.m., Mondays to Fridays, and 10.00 a.m. to 2.00 p.m. on Saturdays (at selected branches). We can also be contacted on +234-8039003700![]( "Call: +234-8039003700") , between 8.00 a.m. and 5.30 p.m., Mondays to Fridays, or via email: purpleconnect@wemabank.com.
Yes, it is possible to transfer funds through our Trade Services Department for eligible transactions
Yes. Please discuss your requirements with a Relationship Officer, who will provide appropriate guidance, at any of our branches.
You may use your current account with Wema Bank to act as a referee for any customer opening a current account in another bank, if your current account has been satisfactorily operated for a minimum of six months. Please note that you should only act as a referee for someone that is well known to you.
The loss of a cheque book should be reported immediately to the branch where your account is domiciled for further information on the recommended course of action.
The loss should be reported immediately to the branch where the account is domiciled.
Yes, as long as you have satisfactorily operated your account with the bank for at least six months.
You may contact our 24hr Interactive Contact Centre, Purple Connect, on +234-8039003700, or send an e-mail to purpleconnect@wemabank.com. Our Customer Care Officers are also available to assist you at any of our branches.
Statements of Account are distributed monthly to customers but can also be provided on request at the Customer Care Unit in any of our branches. You can also apply for our Internet Banking service, Wema Online, which will enable you get access to your Statement of account here: https://wemaonline.wemabank.com
The Relationship Officer in charge of your account will contact you if you have returned cheques or you will receive an e-mail or sms to that effect if you apply for our account notification service, Wema Alert. You may also make enquiries by contacting the Customer Care Officer at your branch, our contact centre on +234-08039003700, or by sending an e-mail to purpleconnect@wemabank.com.
simply download from http://bit.ly/wemamobile and profile your account. You can also visit any of our branches to complete the process.
Kindly download our Wema Mobile Banking application to your jave enabled phone here or on GooglePlay for android phones. Once installed, please visit any of our branches to have your account profiled or contact Purple Connect, our Interactive Contact Centre on +234-8039003700![]( "Call: +234-8039003700") . You can also send an e-mail to purpleconnect@wemabank.com for this information.
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