Wema Bank is the pioneer of Africa’s first fully digital bank ALAT and one of Nigeria’s most resilient banks. With over 73 years in the business of banking, the bank has remained innovative in delivering value to its stakeholders. The publicly quoted Nigerian company has successfully built a legacy of trust and resilience that has won it the loyalty of its customers. The Bank is constantly introducing products and services tailored to the needs of its customers at every stage of their lives. It is a proud partner to more than one million individuals, families and businesses across Nigeria, helping them achieve their personal and financial goals.
To give every customer a delightful and memorable service experience.
To be the financial institution of choice in service delivery and superior returns.
Our Core Values
- Synergy is a key facet of business success; it creates new untapped alternatives, recognises, values and exploits the mental, emotional and psychological differences between team members.
- The ultimate outcome of Teamwork in a Service Organisation, like ours, is a Satisfied Customer.
- Respect for ourselves guides our morals
- Respect for colleagues guides our manners
- Respect for customers guides our service delivery
- At Wema Bank, Mutual Respect is our guide to serving all customers – internal and external.
- Peak performers are never satisfied. Beyond merely winning over the next customer that walks into the organisation, they perceive the lifetime value of each new customer. Furthermore, they have a long-range perspective that inspires commitment and action.
- Nothing impedes an organisation faster than people who believe that the way they worked yesterday is the best way to work tomorrow or staff who exhibit an unfortunate “Not-Invented-Here” syndrome.
- Fostering Innovative ways of meeting our customers’ dynamic needs is imperative to keeping and attracting new customers for today and tomorrow.
- Experience can accomplish a lot but true professionalism and exceptional service delivery will bolster customer satisfaction.
- At Wema Bank, we breed Professionals who strive valiantly to deliver a delightful and memorable service experience.
Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
The Wema Bank Brand reinforces our key differentiating factor which is Responsiveness
This is the single concept which drives the understanding of what we do, who we are and how we go about our business. It is the one word that best personifies the behavior, products and services of the Bank.
Our Brand is driven by a desire to develop an intimate relationship with our customers, putting us in a position to identify their needs and priorities.