How do I dispute a transaction listed on my statement?

If you believe there is an unauthorized transaction shown on your account, call +2348039003700 or email purpleconnect@wemabank.com or go to a branch with a copy of your statement, and details of the transaction. Our representatives will commence a Dispute Investigation, please note this process may take some time; i.e. up to several weeks to resolve as it may be necessary to retrieve information or copy of a voucher from another bank through Visa.